Cleaner Production Case Studies Directory

Cleaner Production Demonstration Project at Holden's Engine Company, Port Melbourne, Victoria


Table of Contents

1.0 REVIEW OF THE HOLDEN'S ENGINE COMPANY OPERATIONS

The Holden's Engine Company (HEC) facility in Port Melbourne, Victoria, manufactures a range of engines and engine components for the General Motors organisation in Australia and overseas, together with engine and other components for Australian and off-shore automotive manufacturers.

General Motors Holdens (GMH) occupied the site at Port Melbourne from 1936 and began production of vehicle engines around 1944. HEC was formed in 1986 as a break up of GMH into two companies, one manufacturing engines and the other manufacturing vehicles.

Operations at HEC currently include:

cs_hec4.gif - 75.3 K
Machining and grinding operations of components for FII (both single and dual overhead cam engines), V6 and V8 engines and other components such as disc brakes and steering knuckles, are carried out using various different machines and processes. The operations are generally carried out using a number of coolants which provide lubrication, cooling and chip removal.
Components, including engine blocks, require cleaning to remove residual oils (especially from imported parts), fine metal chips and cutting fluid. This is achieved in industrial washing machines, which also apply anti-corrosion solutions to various components. Spent solutions from the washing machines, which are high in dissolved solids, are treated in the TWTP.

HEC has extensive semi-automated assembly lines for all engine types machined at the facility, including FII, V6 and V8 and special production engines.
HEC has maintenance workshop facilities to maintain operations, a toolroom to maintain machining, cutting and grinding tools and a large stores area for all imported components
2,385 people are currently employed at the HEC Fisherman's Bend site, of which 317 have management, supervisory or administrative roles. The remainder are directly employed for production work or casual work.

HEC annually exports around 220,000 FII engines to South Korea, Egypt, China, Germany, the United Kingdom, South Africa and Indonesia. The company also supplies approximately 90,000 V6 and 8,000 V8 engines locally to General Motors Holden in Elizabeth, South Australia.
HEC's quality management system is certified to ISO 9001. HEC are in the process of implementing an Environmental Management System (EMS) which will be certified to the ISO 14001 standard

2.0 PLANNING AND ORGANISATION OF THE HEC CLEANER PRODUCTION PROJECT

2.1 CLEANER PRODUCTION APPROACH USED AT HEC

At the outset of the project, a decision was made to study the effects of a newly established Chemical Management Program at HEC as the Cleaner Production Demonstration Project. Dames & Moore, HEC and Castrol identified the Chemical Management Program implemented at HEC's provided direct benefits not only with respect to chemical usage but also wastewater discharges. The program also demonstrated an unusual approach to implementing cleaner production which could be applied by other industries.

The principal personnel involved in the Chemical Management Program and the Cleaner Production Project were:
Donald Campbell,
Senior Environmental Engineer
Involved in all phases of the Project and Dames & Moore's primary contact at HEC.
Ross Macfarlane,
Chemical Manager (Castrol)
:
Involved in all phases of the Project. Ross was actively involved in identifying trends in wastewater quality and cost savings realised from Chemical Management initiatives.

2.2 CLEANER PRODUCTION OPPORTUNITIES AT HEC

2.2.1 Chemical Management Program

Prior to the introduction of the Chemical Management Program, HEC considered that it had an acceptable chemical management system at the facility. Chemical costs associated with coolant usage had been significantly reduced due to the activities of the HEC coolant committee, which included representatives from the HEC laboratory, maintenance, production, occupational health and safety, purchasing, finance and environmental groups. Initiatives developed by the coolant committee, endeavoured to ensure that coolant suspected of causing problems with production could be dumped to the TWTP. Laboratory approval was required for the addition of top-up chemicals, biocides and anti-foaming agents. However, deficiencies were observed in the HEC system of control of chemicals. It became evident that there were further opportunities for improvement in management of chemicals in all areas of production.

The concept of the Chemicals Management Program arose out of the necessity for HEC to reduce costs in order to remain competitive and to improve its environmental performance. HEC identified that contracting out the chemicals management on the site could provide, through the contractual arrangements, an incentive by which chemical costs and use could be decreased. Castrol+Plus (Castrol) was contracted by HEC to implement the Chemicals Management Program on-site. HEC's contract with Castrol is a fixed price contract with certain performance guarantees. Therefore, there is an incentive for Castrol to decrease costs, eg. through chemical use. The contract also specifies an annual reduction in chemical usage, for which Castrol is penalised if the target is not met. Castrol personnel at HEC work very closely with HEC supervisors and operators to optimise chemical usage, not only to reduce actual volumes used, but to improve equipment efficiency and reduce waste volumes. Castrol set up a small office within the plant from which they manage their operations for HEC. In this role, Castrol has provided the additional expertise required to achieve HEC's objectives.

The principal area where the new chemicals management program was expected to lead to decrease chemical usage was in the use of coolants and lubricants. Coolant systems throughout the facility comprise a network of pipes and channels which supply coolant to machining and grinding operations and return coolant to a central coolant unit servicing area which filters metal waste (swarf) and insoluble oil from the solution. Coolant which cannot be recycled back to the process is treated in the Trade Waste Treatment Plant (TWTP).

Two potential cleaner production initiatives were identified as being associated with the chemical management program. These were:

No evaluation was undertaken as part of the Project. The Project was chosen from the outset by HEC and commitment was obtained well before the commencement of the Project.

The concepts of the Chemical Management Program were seen to be applicable to a wide range of industries and the potential economic and environmental benefits, once demonstrated, would provide incentives to all industry to implement similar programs.


3.0 CLEANER PRODUCTION INITIATIVES

3.1 CHEMICAL USE

A number of initiatives were implemented by Castrol in their role as Chemical Manager. The impact of these initiatives on chemical use and waste generation is described below.

3.1.1 Coolant Waste Reduction - MAZAK Area

In mid 1995, Castrol and HEC investigated the coolant systems in the MAZAK area of the site. The MAZAK area is comprised of a number of "computerised numeric control" machining units. These units are specifically tuned to machine fly wheels, disc brakes, exhust manifolds and steering knuckles. These machines were serviced by a number of small, dedicated coolant collection units. It was found that these units contributed significantly to coolant waste for the following reasons:

It was established in initial studies by Castrol that the MAZAK area consumed 5,400 litres of coolant per month, which represented about 20% of the entire plant consumption.

Castrol and HEC implemented a program of process management improvement in the MAZAK area which began with daily coolant testing and top-up management. This reduced coolant usage by about 2,000 litres per month. Castrol and HEC then implemented a complete change to coolant use in the MAZAK area by installing a coolant recovery system comprising:

The swarf draining project was implemented as part of a Waste Minimisation Project facilitated by Dames & Moore for HEC.

The capital cost of the coolant reclamation unit was $32, 000 amortised over 3 years. Addtional pipework and installation was $64,000.

The improved coolant management and the new coolant recovery system produced coolant usage reductions of approximately 35,000 L/year or nearly $84,000 and based treatment/disposal costs of $0.50/L of coolant, $12,000/year in treatment costs.

As part of the project staff received general awareness training with regard to coolant management issues and handling staff.

3.1.2 Coolant Dump and Recharge Reduction

Castrol and HEC undertook to further reduce the frequency of coolant dump and recharge procedures by extending the practice of discharging coolants from smaller coolant system (which would normally be dumped if the coolant is found to be contaminated) to compatible larger units which have the buffer capacity to handle contaminated coolant. The smaller coolant system is simultaneously refilled or "swapped" from the larger unit with 'clean' coolant or recharged with fresh coolant. This new practice reduces the need for complete dumping and treatment, consequently reducing the volume of coolant discharging to the TWTP. This practice was recently undertaken twice on coolant System No. 13 (capacity of 40,000L). Coolant purchase savings of $5,000 and liquid waste treatment cost savings of $3,000 were realised for each time the coolant was "swapped".

This practice can potentially be implemented on any of 30 smaller (Appendix B) coolant systems in the facility (less than 16,000L capacity) provided that a compatible larger system can be used in the swapping process. If coolant swapping was to be conducted only once annually on each of these systems (conservative estimate), estimated savings would amount to a minimum 104,000L in coolant and of $32,500 per year in coolant purchase costs and $19,500 per year in waste treatment and discharge costs.

3.1.3 Investigation into New Coolants

Castrol and HEC are continuing to investigate new coolants to improve cost and operations efficiency at HEC.

A new coolant product recently introduced to coolant systems 15 and 16 is resistant to fungal and bacterial infection and thus does not require the addition of biocide chemicals (saving the addition of about 1,350 litres of biocide). This has resulted in a saving of approximately $30,000 in biocide costs per year (for the period of the Project) and reduces the release of these chemicals to the environment via trade waste.

If only the larger systems (Appendix B), including systems 15 and 16, were charged with bacteria/fungal resistant coolant, the annual savings in chemical purchase would amount to approximately 6,800 litres or $110,000.

3.1.4 Cost Incentives to Reduce Waste

Castrol and HEC have recently introduced a means of direct cost centre responsibility for contaminated coolant and for coolant recharging if it is found that the coolant was contaminated resulting from negligence. This is an incentive for HEC cost centres to ensure that personnel are fully aware of why coolants become contaminated and how to protect the integrity of coolant systems. The future implementation of environmental training to incorporate cleaner production awareness was not considered within the scope of the Project.

3.2 WASTEWATER QUALITY

The initiatives identified above were expected to lead to a decrease in the amount of coolant discharged to the TWTP. Therefore, a further opportunity involved the effects of Chemical Management on the Trade Waste discharged from HEC. To investigate this opportunity further, Dames & Moore's task reviewed the liquid waste treatment process at HEC, recommended additional trade waste analysis to be undertaken by the HEC laboratory and collated the available data to determine trends in trade waste volume and content, oil and wastewater volume and Dissolved Air Flotation (DAF) sludge volume. A description of the Trade Waste Treatment Plant process and a process block diagram are provided in Appendix A.

3.2.1 Baseline Data

To demonstrate the economic and environmental advantages of implementing the Cleaner Production Project, it was essential that baseline data were collected. Since the main aim of the Project was to determine the effects of chemical management on trade waste effluent quality and waste volume from the Trade Waste Treatment Plant, Dames & Moore proceeded to study a number of effluent parameters.

In the case of HEC, the majority of the baseline information was detailed in historic documentation, including a previous Dames & Moore report titled "Wastewater Audit and Minimisation Assessment", dated June 1993. The information in this report was revised and updated to provide a baseline for the Project.

The data presented in Table 1 was produced for the baseline and is based on data provided by HEC for February 1994 through to May 1995.

TABLE 1
TRADE WASTE TREATMENT PLANT: BASELINE DATA
Parameter
Base-line Value, May 1995
Melbourne Water Licensed Trade Waste Limit (1995)
Ammonia (mg/L)
39 (1)
50
Total Dissolved Solids (kg/day)
NA (2)
200
Emulsified Oil & Grease (mg/L)
200
1000 (3)
pH
8-9
6-10
Trade Waste Volume
48 kL/day
213 kL/day (max.)
40 kL/hour (max.)
Oil & Wastewater Volume (kL/month)
49
Not applicable
DAF Sludge Waste Volume (estimated kL/month)
32
Not applicable

Notes:
(1) January 1995 to May 1995 average only.
(2) Since the implementation of non-brine based emulsion splitting techniques at the TWTP in June 1994, TDS analysis on wastewater has not been performed.
(3) There is no limit if the material is emulsified and biodegradable. A 1,000 mg/L limit is applied if the material is stable but non-biodegradable. A 200 mg/L limit is applicable is the material is an unstable emulsion.

Monitoring of Performance

The parameters studied for the purposes of tracking the effects of the Chemical Management Program on trade waste effluent quality were:

The data obtained from HEC, which quantifies these parameters has been summarised in Appendix A and charts are presented as Figure 1 and Figure 2. The data has been averaged on a quarterly basis to allow for facility downtime which usually occurs in December, January, April and September. The quarters are as follows:
  • 1st Quarter
January to March 1995;
  • 2nd Quarter
April to June 1995;
  • 3rd Quarter
July to September 1995;
  • 4th Quarter
October to December 1995; and
  • '5th' Quarter
January to March 1996.

Figure 1

Trade Waste Treatment Plant: Effluent, Oil&Water and DAF Sludge


Figure 2

Trade Waste Treatment Plant: Effluent Parameters

The trade waste effluent flow, oil & water waste and Dissolved Air Flotation unit (DAF) sludge waste streams are indicators of the volume of washing machine and coolant effluent discharged to the TWTP. A chart presenting trade waste effluent flow and liquid waste disposal data is attached as Figure 1.

Trade Waste Effluent Volume

Trade waste effluent data indicates that there is a downwards trend in the volume of effluent discharged from HEC at an average reduction of 6% per month. At a charge of 48.5 cents per kilolitre of trade waste discharged to sewer, a saving of $1,654 was realised for the period of the Project (this saving is the equivalent of at least three months of discharge costs, or a 25% saving). The savings are indicative of Castrol and HEC's initiatives to reduce coolant waste by improved management of coolant reticulation systems in the facility.

Emulsified Oil and Grease in Trade Waste Effluent

The emulsified oil and grease content of effluent is on the decline and at 94.4 mg/L for the final quarter (5th quarter) is significantly lower than the base-line figure of 200 mg/L. The oil and grease content of effluent is indicative of the efficiency of the emulsion splitting stage during waste treatment. Castrol and HEC personnel advised that since August 1995, there have been no major coolant system dumps, resulting in a reduction of the amount of coolant waste which is ultimately treated in the emulsion splitting stage. Therefore, the chemical management program did result in lower wastewater treatment costs. It should be noted however that there is a constant bleed of coolant from most systems which contributes to the volume of coolant requiring treatment even if coolant system dumps do not occur.

Castrol and HEC are currently investigating optimisation of the effluent treatment process to further reduce the use of dosing chemicals, since there is evidence that current dosing chemicals have resulted in increased volumes of DAF sludge waste.

Total Dissolved Solids Content of Effluent

Data for total dissolved solids in effluent have not shown a distinct trend during the Project. The trade waste discharge limit for TDS is 200 kg/day, however this is not strictly enforced by South East Water because many Victorian manufacturing and chemical processes are unable to meet such a limit. HEC exceed this limit for the 3rd, 4th and 5th quarters: 283 kg/day, 244 kg/day and 254 kg/day respectively.

Sources which contribute towards TDS in effluent from HEC include:

Castrol and HEC have initiated some reduction in the volume of washing machine wastewater which is disposed to the TWTP, and the volume of coolant waste requiring emulsion splitting treatment has also decreased. However, monitoring of TDS in effluent has not demonstrated that reductions have occurred.

Oil and Water and DAF Sludge Waste

An increase in the volume of oil & water waste and DAF sludge in the first half of the project (2nd and 3rd quarters) was of particular concern to Castrol and HEC, especially in light of the positive indication of a downwards trend in trade waste effluent discharge volume for that period of time. Further investigation determined that excessive dumping of coolant in the first half of the project significantly increased sludge and waste oil. Avoidance of coolant system dumps saw significant reduction in subsequent quarters.

The volume of DAF sludge waste is also influenced by its water content, reported by HEC to be about 70%. Castrol and HEC's investigation into improved chemical dosing during effluent treatment later produced a 1 third reduction in unit sludge volumes, saving $25, 000 per year.

Trends observed during the second half of the Project indicated the following:

These reductions are significant and indicate that liquid waste discharges are being reduced as a result of cleaner production initiatives. As a conservative estimate, we have projected that a 10% reduction in liquid waste discharges is achievable in the next year.

In summary, the trade waste analysis data could not provide a complete picture of the effect of the Chemical Management Program on wastewater discharge. Some improvements have been monitored, however based on discussion with HEC and Castrol on the Chemical Management Program, other production changes, such as increased production, changes in maintenance practices and changes in effluent treatment practices in the TWTP itself have impacted the waste water discharges.

3.3 OTHER INITIATIVES

In parallel, to the main Cleaner Production Program implemented, HEC undertook a number of other initiatives which reflect a cleaner production approach.

HEC installed a "swarf drier" which will enable 3,000 tonnes of cast iron "swarf" (metal shavings) to be recycled in the company's foundry rather than going to disposal. Swarf is generated from machining rough castings, such as engine blocks, during production.

Prior to the installation of the swarf drier, HEC could not recycle its cast iron swarf because the metal shavings were too wet and oily from the coolant used during machining. The drier acts like a furnace, burning any excess water and oil produced from coolant off the metal shavings, leaving dry swarf to be re-melted for castings. Once fully operational, this system will result in cast iron cost savings greater than $500,000 every year.

The company has also looked closely at energy consumption. By reducing gas consumption for manufacturing and heating, HEC has achieved a 15% cost saving, worth $240,000 each year. Simple measures, such as reducing pressure and temperature in the boiler house and securing doors to batch ovens and covers on ladles, have saved a total of 70 million megajoules of energy per annum.

Similar energy conservation measures - such as replacing fluorescent lights with sodium halide and daylight fittings in offices, using high-efficiency motors, and computerising a control system for air compressors - have also cut the company's expenditure on electricity by $1.3 million per year.

Overall, though focusing on cleaner production techniques, including "housekeeping", securing oven doors, improved technologies, process changes like reducing boiler temperature, and more efficient monitoring with computerised control systems, HEC has calculated that the company has reduced carbon dioxide emissions by 28,850 tonnes per annum.

3.4 SUMMARY OF RESULTS

The costs and benefits of the Project are discussed in this section. Economic benefits are summarised in Table 2.

TABLE 2

SUMMARY OF COST BENEFITS: IMMEDIATE AND PROJECTED
Initiative
Cost ($)
Cost Benefit (savings realised during period of Project) ($/year & volume)
Projected (additional) Savings ($/year)
Chemical Purchase Savings
Waste Discharge/ Disposal Savings
Chemical Purchase Savings
Waste Discharge/ Disposal Savings
Improved Coolant Management (incl. installation of coolant recycling unit)
$76,000
$84, 000
35,000 L
$12,000
100,000 L (at TWTP)
$100, 000
$12, 000
Coolant Exchange
-
$10,000
10,000 L
$6,000
50,000 L (at TWTP)
$32,500
104,000 L
$19,500
163,000 L
Fungal and Bacterial Resistant Coolant
-
$ 30,000
1,850 L
-
$ 110,000
6,800 L
-
Trade Waste Discharge Savings
-
-
$1,650
13,800 L
-
cannot project savings
Liquid Waste Disposal Savings
-
-
-
-
$25,000
120,000 L
TOTAL Cost
$76,000
$124,000
$19,650
$247,500
$56,500
Overall coolant savings from improved coolant management and the new coolant recovery system amount to about 35,000 litres per year at a chemical purchase saving of $84,000 and treatment/disposal cost saving of $12,000 per year. The new coolant recovery system cost HEC about $68,000 fully installed
Coolant "swapping" has achieved coolant purchase savings of $5,000 and liquid waste treatment cost savings of $3,000 for a single coolant system. Thus each time the coolant is "swapped", an immediate saving of about $8,000 is realised for this system. An estimated projected additional saving of at least $32,500 in coolant purchase costs and $19,500 in waste treatment/discharge costs, per year, is possible if this practice is undertaken the smaller (less than 16,000L capacity) coolant systems.
Introduction of coolant resistant to fungal and bacterial infection does not require the addition of biocide chemicals. This has resulted in a saving of approximately $30,000 in biocide costs per year for the period of the Project, on only two coolant systems, and reduces the release of these chemicals to the environment via trade waste. An estimated projected additional saving of up to $110,000 per year is possible if microbial resistant coolants are used in the larger (greater than 20,000L capacity) coolant systems.

The trends observed during the Project indicate that the Chemical Management Program has achieved an average 6% reduction in trade waste discharge (to sewer) for each month, which represents a saving of $1,654, (or the equivalent of a 25% saving in disposal charges).

Although no savings were observed in the disposal of DAF sludge and oil & water waste, the last two quarters of the Project indicate a reduction in the volume of these wastes discharged. The approximate cost to HEC for disposal of oil & water and sludge waste amounts to $126,400 per year (based on the baseline figure of 81 kilolitres per month). Provided that the latest trend of reduced oil & water and DAF sludge waste volumes do not change significantly, then at least a 10% decrease in waste volume can be achieved and HEC can potentially save at least $25,000 per year in liquid waste disposal costs.


4.0 REVIEW OF PROJECT

The Project undertaken at HEC was very successful in its demonstration that chemical management and associated process improvement can achieve cleaner production within a large operation and reduce expenditure on waste treatment and disposal. The Chemical Management Program at HEC, although in its infancy, has demonstrated that a small team of experts (Castrol) along with the assistance and co-operation of HEC personnel (both production personnel and supervisory / management personnel) can achieve cleaner production benefits by persistent assessment of the processes and procedures in place. Dames & Moore's role of assessing the initiatives undertaken by Castrol and HEC, by analysing data from the Trade Waste Treatment Plant, was useful to Castrol and HEC as supplementary information to gauge the effects of each initiative undertaken under the Chemical Management Program on the quality and volume of trade waste and associated liquid/sludge waste.

The most encouraging aspect of this Project at HEC was the commitment of HEC and Castrol personnel to achieving cleaner production objectives. It is understood that Castrol's role within HEC is to continually implement change to minimise waste and chemical use, which are cornerstones of cleaner production. The introduction of chemical management at HEC is constantly being reviewed and evaluated by HEC and Castrol alike, but if the Cleaner Production Project recently undertaken is any indication, the Chemical Management Program at HEC is a significant demonstration of successful cleaner production.

5.0 CONCLUDING REMARKS

Based on the experience of implementing a Cleaner Production Demonstration Program at Holden's Engine Company, significant environmental and economic savings can be realised for large operations wishing to undertake a Chemical Management Program. The Chemical Management Program, implemented by Castrol+Plus within Holden's Engine Company's operations, has achieved the minimisation of chemical use in a number of production areas with the flow-on effect of reduced chemical treatment of waste and disposal charges associated with waste. The Chemical Management Program is on-going and is expected to achieve even greater cleaner production initiatives in the future.

A lesson learnt from this Project is that there is no substitute for good data and regular communication between personnel wishing to undertake cleaner production within their organisation, especially if some capital expenditure is required to initially undertake a project.


6.0 HOLDEN'S ENGINE COMPANY PERSPECTIVE

"HECís core business and expertise is in making engines. Consequently, it makes sense to outsource activities in which HEC has only limited expertise, such as chemicals management, to an organisation which has more expertise in the field.

After over a year of operation as Chemical Manager for HEC, Castrol is now operating profitably, resulting in significant savings to HEC, particularly in waste disposal costs. These savings highlight the cleaner production results achieved by the Chemicals Management Program.

The current three year contract with the Chemical Manager includes a 6% per year contract cost reduction clause which encourages further cleaner production initiatives by the Chemical Manager.

One of the concepts of the Chemical Management Program is the concept of shared risks and rewards. Negotiations are currently underway to determine an equitable means of achieving this. This means the sharing of profits resulting from initiatives and projects between HEC, the Chemical Manager and second tier chemical suppliers where applicable.

The financial success of the new Chemical Management Program at HEC has secured top HEC management commitment to continue with cleaner production initiatives. As a result of the implementation of a pilot chemical management program is currently underway at Holden Engine Company'í Commodore production plant in South Australia.

Another cleaner production initiative currently being investigated by HEC is a waste management program to operate similarly to the Chemical Management Program.

The Chemical Management Program has also assisted to achieve senior management support for the implementation of an environmental management system is accordance with ISO 14001 and with GM corporate guidelines. With this EMS in place, area managers will become better trained and more focused on the environmental impact of activities occurring in their areas of responsibility and will rely less on audits and recommendations of outside authorities to ensure appropriate environmental performance.

The Cleaner Production Demonstration Project has quantified the successes achieved by the Chemical Management Program and has demonstrated the reduction achievable in trade waste discharges."


Don Campbell

Senior Environmental Engineer


7.0 GLOSSARY OF TERMS

DAFDissolved Air Flotation. Refers to the type of treatment used in the Trade Waste Treatment Plant.
BiocideAt HEC, biocides are added to the coolant mixture to reduce bacterial and fungal growth
TWTPTrade Waste Treatment Plant.
SwarfMetal shavings, "sawdust" and particles resulting from metal component machining and cutting operations.
MAZAKThe name used for a group of CNC (computerised numeric control) machines which are used to machine fly wheels, disc brakes and steering knuckles.
TDSTotal Dissolved Solids
FlocA term used for the separation of dissolved solids from a solution. A "floc" is the solid substance which separates out (either floating or settling) in the solution.
Trade WasteTrade waste is the effluent discharged from HEC's Trade Waste Treatment Plant into the public sewerage system. Other liquid/solid wastes from the TWTP include the oil/water waste from emulsion splitting and the sludge waste from the dissolved air flotation unit.

TABLE 3 (Material to be provided later)

TRADE WASTE TREATMENT PLANT EFFLUENT DATA

TABLE OF CONTENTS | Appendices
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